Frequently Asked Questions
Everything you need to know before you order. Can't find your answer? Get in touch.
Orders
Every item in the shop is pre-made and ready to go — there's no lead time. Once your order is placed and payment confirmed, we'll arrange dispatch straight away.
Yes. Every piece is made from natural timber — walnut, oak, spalted beech, teak — and no two boards share the same grain pattern. What you see in the photos is the exact piece you'll receive.
Yes, commissions are welcome. Custom pieces are handled separately from the shop: see custom furniture for how it works.
Shipping & Delivery
Shipping costs are calculated at checkout based on your location and what you're ordering. For smaller items, standard courier rates apply. For furniture, delivery pricing depends on your county — you'll see the exact cost before you confirm your order.
Yes. Most furniture pieces are delivered by van directly to your door. Collection from our workshop in Carlow is also available at no charge if you'd prefer.
Yes, we ship across Europe using a trusted international shipper. Smaller items ship at a flat rate. Furniture shipping to Europe is quoted individually — place your order and we'll get back to you with a shipping cost before processing.
Materials & Care
Furniture and boards are solid hardwood (walnut, white oak, spalted beech or teak, depending on the piece), with no veneers and no MDF. For kitchens, the doors, drawer fronts and frames are solid hardwood, and the cabinet carcasses are birch plywood or veneered chipboard. Each material is chosen for its grain character, durability, and how it feels to the touch.
Most pieces are finished with Osmo Polyx clear matt hardwax oil. It protects the wood without forming a plastic-like surface coat, so the natural texture and warmth of the timber stays intact.
- Wipe clean with a slightly damp cloth — avoid soaking the wood
- Keep out of prolonged direct sunlight to prevent colour change over time
- Avoid placing very hot items directly on the surface
- If the finish dulls over time, a light re-application of Osmo Polyx oil will restore it
Returns
Full details are on our Returns Policy page. If something arrives damaged or isn't as described, get in touch and we'll make it right.
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